If the goods that you have received are not the same as the goods that you have ordered, you may notify the company within 7 days of receiving the goods, and return to the company within 30 days of receipt by you. The correct item will be sent out to you and that will not incur any costs. If you are unsatisfied with your purchase, we will give you a credit to that value for up to six months to use this credit note. The company takes no responsibility for returned goods until it has been received and signed for by the company. Please contact us [email protected] so that we may assist you with the return or exchange.
Goods will only be accepted for return/exchange
- Provided that the product is returned to the company within 30 days from the date that it was ordered.
- Provided that the goods sent to you are received in its original condition. Please note that the item should not show signs of wear, alterations such as resizing (by a jeweler either than Diamond wholesalers direct) or any other damage will not be acceptable for refund. All of the packaging must be returned in its original state including any certificates or jewelry appraisals that may accompany it. Failure to do so will result in a forfeiture of our exchange policy.
